Refund policy

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

To request a return, contact us at sylvia11ys@gmail.com. Please include your order number and the reason for your return. Approved returns must be sent to our return location in Shenzhen, China. The complete return address and instructions will be provided after your request is approved. Returns sent without prior approval will not be accepted.

Return Shipping

For returns that are not caused by damage, defects, or an incorrect item, the customer is responsible for return shipping costs. We recommend using a tracked shipping service. Original shipping charges, if any, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos. We will review the issue and provide an appropriate solution.

Sale Items

Sale and discounted items may be returned if they meet the eligibility requirements above.

Exchanges

The fastest way to receive a different item is to return the original item after approval and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to the European Union, you may cancel or return it within 14 days without giving a reason, subject to applicable law. The item must be unused, in its original condition and packaging, with proof of purchase.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact us at sylvia11ys@gmail.com.